Is Genesys a Softphone?
Genesys Softphone is an application that enables your computer and phone or headset to connect to the public phone system. This section describes how to use the Genesys Softphone.
How do I install Genesys Softphone?
Installing the Genesys Softphone VDI Adapter (Windows) In the Select Operating System window, select Windows and click Next. In the Ready to Install window, select Install. The wizard installs Genesys Softphone VDI Adapter and displays the Installation Status window. In the Installation Complete window, select Finish.
How does Genesys Softphone work?
Genesys Softphone is a standalone SIP endpoint installable. That means it takes on the role of Session Initiation Protocol (SIP) Endpoint, the target of a SIP call, and call control. With Genesys Softphone, agents can make and receive calls from their workstation instead of through a hard phone.
How do I log into my Genesys Softphone?
Logging in to the Workspace application
- Enter your user name in the User Name field.
- Enter your password in the Password field.
- Check Log in using recent place if you are using the same phone set and workstation that you used the last time you logged in.
What is universal softphone?
By simply placing it on your ear, this headset automatically answers your phone or transfers calls back and forth between your phone and headset. With the Plantronics Vocalyst service and the Plantronics MyHeadset Android app, Voyager PRO HD lets you manage email, check weather or update Facebook. View More Features.
What is a SIP endpoint?
A SIP endpoint is a device that makes and receives calls through your gateway. An endpoint could be a physical phone, a softphone app on a computer or a mobile device, an ATA (Analog Telephone Adapter) or a PBX System (Private Branch eXchange).
What is Genesys Workspace Desktop Edition?
Genesys Workspace Desktop Edition (Workspace) is a modular, customizable application that enables you to handle contact center interactions, monitor contact center and personal KPIs, and consult with your colleagues.
What is the softphone app?
It allows you to access your business phone on your laptop, office computer through a desktop app, tablet, or mobile phone. UCaaS platforms and cloud phone system providers provide softphone capabilities as a part of their communications packages, and most are compatible with Mac, Microsoft, iOS, and Android devices.
What is the difference between SIP and VoIP?
VoIP, or Voice over Internet Protocol, is a family of technologies that enables voice to be sent over the Internet. SIP, or Session Initiation Protocol, is a protocol that can be used to set up and take down VoIP calls, and can also be used to send multimedia messages over the Internet using PCs and mobile devices.
What can you do with a Genesys softphone?
Usage of Genesys Softphone enables the use of Genesys Softphone. Can change microphone volume allows the agent to control the volume of their microphone. Can change speaker volume allows the agent to control the volume of their speaker.
How to work with Genesys softphone in VDI environment?
To work with Genesys Softphone in a VDI environment, ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, and meets the following minimum software requirements:
What does the warning icon on Genesys softphone mean?
Genesys Softphone displays different icons in the system tray to let users know its status and if there are any warnings or errors. If you see a warning icon, hover your mouse pointer over the icon to read a tooltip summary of the problem.
Do you need.net Framework 4.0 to install Genesys softphone?
To properly install the self-signed certificate, .NET Framework 4.0 or higher is mandatory. If you do not select the Enable Dynamic Configuration Connector option and are upgrading Genesys Softphone, you can select Configuration Option to preserve the existing configuration file.