How do I report a fault on my BT business line?
We can only provide technical advice to customers who have a maintenance contract.
- Popular FAQs. How do I access voicemail or divert calls on my phone system?
- Live chat with us to report a fault: Monday-Friday 08:00-18:00.
- Call us to report a fault: 0800 800 154.
- Call us for technical help:
- Email us for technical help:
How do I report a phone line not working?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How do I check my BT phone line?
Once you have your telephone connected to the BT test socket dial 17070. You will reach BT’s line test facility. Choose option 2 from the menu presented – “Quiet Line Test”. If your telephone has the option, put it on mute.
Who do I call when a phone line is down?
To report down the phone line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Just tell on the phone “downed power line.”. Always assume the downed cable line is energized and carrying electricity.
Why does my phone line not work?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.
How do you check if there is a fault on a BT line?
Text PHONE to 61998 (charge may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.
Why isn’t my landline working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If these steps don’t solve the problem, you may need to replace your phone cord.