How do I import logs into Citrix?

How do I import logs into Citrix?

To upload a file:

1. Log in to the portal at https://support.citrix.com/case/manage.
2. Select the case you’d like to add a file to.
3. Click Browse in the “Accelerate your case” section.
4. Select the file to upload.
5. If you have not accepted the EULA previously, you must do so before the file will upload.

What is Citrix insight services?

Citrix Insight Services (CIS) is a Citrix platform for instrumentation, telemetry, and business insight generation. Its instrumentation and telemetry capabilities enable technical users (customers, partners, and engineers) to self-diagnose and fix problems and optimize their environments.

Which two Citrix diagnostic tools can upload files directly to Citrix insight services?

For Provisioning Services and XenApp and XenDesktop, you can upload the data to Citrix directly from their respective tools. For other products, save the diagnostic data generated and upload it through the Citrix Insight Services website.

What is Citrix scout used for?

Introduction. Citrix Scout collects diagnostics that can be used for proactive maintenance in your XenApp and XenDesktop deployment. Citrix offers comprehensive, automated analysis through Citrix Insight Services. You can also use Scout to troubleshoot issues, either on your own or with guidance from Citrix Support.

What is Citrix call home?

Citrix Call Home performs periodic collection of system and product configuration, performance, errors and more. This information is then transmitted to Citrix Insight Services in order for our support and product teams to resolve issues proactively.

How do I enable Citrix call home?

Under ‘Share usage statistics with Citrix’, select the radio button to either:

1. Allow Citrix Insight Services to collect information (Call Home which includes CEIP data)
2. Send anonymous statistics (CEIP) or.
3. Do not send any data.

How do I collect ADC support bundle?

How to collect the technical support bundle from SDX and VPX appliances for insight analysis

1. Navigate to System > Diagnostic.
2. In the Technical Support Tools section, click Generate Support File link.
3. In the Tech Support page, set the following parameters:
4. Click Run.
5. The Technical Support bundle is generated.

How do I view Newnslog?

The newnslog files are located in the /var/nslog/ directory. Common items viewed from a newnslog are: counter statistics, console messages, events, commands, feature specific output, and system stats. Run the following command, in shell, to view all nsconmsg usage operations: # nsconmsg -h.

What does Citrix insight services ( TAAS ) stand for?

A : Citrix Insight Services (formerly known as TaaS) is an initiative from Citrix focused on making the support of Citrix environment as easy as possible.

What is Auto support in Citrix insight services?

Auto Support is a part of Citrix Insight Services (formerly known as TaaS), a Citrix initiative to simplify information gathering from customer environments, and also to provide automatic analysis of that data for common problems and known issues. Auto Support is a free service available to all users and does NOT require a support contract.

Which is HDX monitor tool does Citrix use?

Citrix Insight Services. The HDX Monitor tool is used to validate the operation and configuration of key features of XenDesktop’s and XenApp’s HDX stack including the latest HDX virtualization technologies like MediaStream for Flash and HDX RealTime features. Consequently, this tool can also help you diagnose and troubleshoot HDX issues.

What can Citrix Scout do for your desktop?

Citrix Scout collects diagnostics and runs health checks. You can use the results to maintain your Citrix Virtual Apps and Desktops deployment. Citrix offers comprehensive, automated analysis of diagnostics collections through Citrix Insight Services. You can also use Scout to troubleshoot issues, on your own or with Citrix Support guidance.