What is a bridged call Appearance?
A Bridged Call Appearance (BCA) is a standalone extension that is shared among multiple users. A BCA has an extension and a call stack depth. Each user with access to the BCA can monitor a different call stack position.
What is bridged Appearance in avaya?
Creates an appearance button that follows the state of another user’s call appearance button. The bridged appearance can be used to make and answer calls on behalf of the call appearance user. The bridged appearance button user must also have at least one call appearance button programmed.
What is a bridged line?
The Bridged Line feature allows you to set up your phone as an admin so you can monitor or answer calls coming to another person that has shared the line of his/her desktop phone. When a call is made to your associate, that call is also displayed on the admin phone screen.
What is a call appearance?
A Call Appearance represents the User’s presence on the system, the number of call appearance buttons dictates the number of calls on the system the User can have directed to them.
How many bridged call appearances can a customer have?
Using the Bridged-Call Appearance Feature The maximum number of bridged appearances is 64. NOTE: Using this feature could constitute a HIPPA/privacy violation because the caller cannot be certain whom they will be speaking with when they call.
How do I get rid of the bridged appearance in Avaya?
RE: how to delete “bridged appearances” You will see list list of bridged appearances programmed on the extension you wish to remove. Then: change station XXXX, tab to button where bridged extensions are programmed and remove by using tab or space bar, then enter. You can then remove the extension.
What does bridge mean on phone?
conference bridge
A conference bridge is simply a way to connect people all in one call. It allows a group of selected people to participate in a single phone call that connects them virtually.
What is call appearance Avaya?
What does call sharing mean?
This option allows calls to be equally distributed across every line in the group. This option is ideal for sales environments, service operations, telemarketing centres where the incoming calls are required to be spread amongst staff. …
How does a phone bridge work?
How Does a Bridge Work? The conference call bridge has one specific phone number, and allows participants to dial into a virtual “meeting room,” where they can communicate with the rest of the group from anywhere. You can also view reports after the conference call of who called in, how long they were on the line, etc.
How do I create a bridged call appearance?
Log in to the Connect Portal. On the Phone System menu, click Bridged Call Appearances. To create a new BCA, click Add. To create a new BCA by copying an existing BCA, select the BCA you want to copy and then click Copy. The Add Bridged Call Appearance or Copy Bridged Call Appearance window is displayed.
How to configure bridged call appearances in MiCloud?
Configuring Bridged Call Appearances. From the Bridged Call Appearances page of the MiCloud Connect Portal, you can add and copy BCAs, edit and delete BCAs, and configure the call hold option for BCAs on your account. Log in to the Connect Portal. On the Phone System menu, click Bridged Call Appearances.
How does a bridged call appearance ( BCA ) work?
A Bridged Call Appearance (BCA) is a standalone extension that is shared among multiple users. A BCA has an extension and a call stack depth. Each user with access to the BCA can monitor a different call stack position. NOTE: You must have available programming numbers on your account to create a new BCA.