What should a lifeguard put on resume?

What should a lifeguard put on resume?

Your resume should highlight your training and certification, as typically a Lifeguard position requires both. Be sure to list important skills, such as Water Safety Skills, Attentiveness, Rescue Techniques, and Excellent Swimming Ability.

How do you write a job description for customer service?

Customer Service Representative Job Description TemplateMaintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.

What are customer service duties?

Primary responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.

How do you diffuse an angry customer?

10 Powerful Steps to Defuse Angry CustomersAssume That the Customer Has a Right to Be Angry. Nobody makes mistakes on purpose, but they do happen. Listen to Emotion without Emotion. Be Patient. Speak Softly. Reiterate. Own the Problem. Place the Customer First, Problem Second. Triage.

How do you compensate an unhappy customer?

10 ways to successfully handle your unhappy customersRespond don’t react. As difficult as it can be you must put your emotions aside. Listen Actively. Use the customer name in a genuine manner. Make notes. Compensation. Hold yourself, team and business accountable. Be flexible. Follow up as quickly as possible.

What should you not say to an angry customer?

Top 10 Things not to Say to Angry CustomersDon’t say, “Let me speak/transfer you to the manager.”Don’t say, “So what do you want me to do?” Don’t say “It’s not my fault.” Don’t say “According to our policy… Don’t say, “The accounting department messed up.” Don’t say “Calm down.” Don’t say “Sorry, but… Don’t say “Can you wait a moment?”

What you should never say to a customer?

While it’s not possible to keep everyone pleased, all the time, here are 12 things you should absolutely never say to your customers.”That’s against our policy.” “Let me try to do that…” “I’ll get back to you as soon as I can.” “What you should do is…” “Are you sure?” “I’m not sure, but I think…”

Why do customers get so angry?

There are various reasons why customers become angry. Angry customers could be under great stress, having trouble at work, experiencing family issues or be facing some other life challenge. Perhaps your product or service failed them at the wrong time when they were already having other problems.